Due to a recent Placester update, some agents will receive either a 402 Error when attempting to access their Placester website via Launchpad, or a Placester login screen when attempting to access their Placester website via Launchpad. Below are the steps that you will need to take to clear that error so that you can successfully access your Placester website.
For agents utilizing Chrome:
In the 'Settings' window, search for 'Cookies' on the settings search bar. Then, click on the 'Content Settings' option to turn off the Blocking of Third Party Cookies setting. This article will give you a visual guide on how to locate these settings: https://www.whatismybrowser.com/guides/how-to-enable-cookies/chrome
For agents using Safari:
Open Safari and in the top left corner of your screen click on 'Safari' and then select 'Preferences.' In the 'Preferences' window select the 'Privacy Option' and then select “Prevent cross-site tracking.” Make sure this is turned off. For more information, this article will give you a visual guide on how to locate these settings: https://www.whatismybrowser.com/guides/how-to-enable-cookies/safari
For agents using Internet Explorer:
In the default settings for 'Privacy and Cookies,' there is a slider control at the top of the 'Privacy' window which can be dragged up or down to select varying levels of Cookie security. Make sure the slider is on "Accept All Cookies." For more information, this article will give you a visual guide on how to locate these settings: https://www.whatismybrowser.com/guides/how-to-enable-cookies/internet-explorer
For Agents using Edge:
In the 'Advanced Settings' option, click on the 'Cookies' settings. Then, in the select field, click on the "Don't Block Cookies" option. For more information, this article will give you a visual guide on how to locate these settings: https://www.whatismybrowser.com/guides/how-to-enable-cookies/edge
For agents using Firefox:
Click the menu button (the menu button will be in the top right-hand corner of Firefox browser) and then click 'Options.' Once the 'Options' window appears, click the 'Privacy & Security' item. Firefox groups the Cookies settings under the concept of "browser history". To change your browser's cookies policy, you have to configure the browser history settings as well. When you click on the "Firefox will:" drop-down menu, click on the 'Use custom settings for history' option. Make sure the 'Accept cookies from websites' option is checked off and make sure 'Accept third-party cookies' is set to 'Always.' For more information, this article will give you a visual guide on how to locate these settings: https://www.whatismybrowser.com/guides/how-to-enable-cookies/firefox
We do recommend using Chrome when working on your Placester site.
If you continue to experience any issues, please reach out to our Support Team so that we can assist you further.
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