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Mobile App - FAQ

How can I download the mobile app?

Download the app from the Apple App Store or the Google Play store for Android devices.

 

What devices are supported by the Mobile App?

iPhone, iPad and Android devices will be supported.

 

Will the client’s “My RE/MAX” account be able to sync to the Mobile App?

Yes, with the 2.0 version user will be able to log into their My RE/MAX account and experience the same modifications across all devices. All previous saved searches/listings will sync to the Mobile App.

A user is currently working with an Agent, how can they associate themselves to the Agent within the mobile app?

There are three types of users, they are as follows:

Anonymous - Users who download the app but do not use a key to associate with an Agent and has not logged into My RE/MAX.

Branded - People who use an Agent key to associate with an agent and have not logged into My RE/MAX (IMPORTANT = People will be able to change the agent they are branded to until they create a login. At this point the person and agent are associated and the option to enter a key is removed)

Associated - People who have registered with My RE/MAX and have saved properties or listings. Or people who have been associated with an agent through LeadStreet. (IMPORTANT = People who are already associated or when people first login, the Agent key field will not display.)

 

How can the Agent obtain the Agent Key Code?

The Agent key code is the same as your RE/MAX Mainstreet Username. Your Mainstreet Username is the portion of your remax.net email address that appears before the @ symbol. (i.e. johndoe@remax.net johndoe is the Username.)

 

What area is populated on the map search upon initial login?

The Mobile App will read the IP at the time of login and display that city and state as the default search factor. The area can be updated within the free form field located at the top of the page.

Occasionally, the App’s location service may not recognize 4G or 3G, causing the App to display an incorrect location. To update the location, simply select the compass rose on the App. This will cause it to update the location.

 

How can I change the map view?

A red gear located at the bottom left of the map which provides different map view options.

 

While on map view, how can I look at the actual listings with photos?

A list view is available and can be launched by selecting the list view icon to the top right.

 

What is the logic when searching for Agents?

The Agent list is generated based on the current location of the map. The sort order defaults to distance from the current location.

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